No Returns or Exchanges. All Sales are Final.
Online Retail Customers
Products purchased online or through a representative in our Call Center may be returned within 30 days of the purchase date and are subject to a 35% restocking fee. Customers are responsible for returning the material, and any freight or handling charges incurred are non-refundable.
In-Store Customers
Merchandise purchased in-store may be returned within 7 days of the purchase date and is subject to a 35% restocking fee. All returns are subject to management approval.
Customers are responsible for returning the material to the store. Any freight or handling charges incurred are non-refundable.
A 35% restocking fee will be applied to all returned orders and deducted from the customer’s total refund.
A 35% restocking fee will be applied to all returned orders and deducted from the customer’s total refund.
We do not offer merchandise exchanges at this time. You may return the product within 30 days of purchase and place a new order.
If any merchandise is damaged, defective, short, or if the wrong product(s) is received, please contact Customer Service immediately, but no later than 5 days after receipt of order and before merchandise is installed or altered in any way.
If you receive merchandise with any of the above issues, please contact Customer Service immediately, and no later than 5 days, with the following information:
Pacific Tile & Stone is not responsible for product defect or damage, property damage, lost labor costs, repair costs, or loss of use due to faulty fabrication, cutting and/or installation, including improper handling and care of product. Once installed, merchandise cannot be returned for any reason.
